The Command Post
The Publisher's Desk
October 17, 2004
Full Text Of My Speech To AP Managing Editors

apme.jpgI've posted the full text of my speech to the Associated Press Managing Editors below (most of which is in the extended entry). Note that the audience was NOT the AP (although some members of the AP were there) ... it was the managing editors of major newspapers that subscribe to the AP wire service. (To learn more about the APME, go here.)

I didn't read the speech ... I delivered from memory, with a PowerPoint deck as speaker support (all images ... like this image of Dan Rather and the pajamas ... and no text; it's a big file, but if you're interested send and email and I'm happy to email it to you) so what I said is not verbatim what's posted below. That said, the speech text closely reflects my comments.

[Update: Rather than email a 7 meg file all day, or upload one, I've pasted the slides into the speech itself below, consistent with where I "clicked" them.]

I also have a number of reflections on how MSM is dealing with blogs and the Internet based on the day, and I'll try to put them together and post them soon.

********************

Good morning!

It’s an honor to be here today, and I’m delighted to share my reflections on The Command Post, and what I think it means to the newsroom of the future ...

apme1.jpg... But before I get into the meat of it all, I want to say that there’s a bit of family history at play here for me today. My Grandfather, Ray Nelson, was an AP stringer for the Herald Journal in Logan, Utah. He started as a writer for that paper, and in addition to being a stringer, he ultimately served as editor.

And so it’s a bit of a full circle that I stand here today ... and I think Ray clearly passed some of his passion for journalism along to me.

Let me begin by providing some context about me, blogs, and Command Post.

apme2.jpgAs for me, I am not Bill Gates. I’m a management consultant ... not a technologist ... and my expertise is in internal communications ... how communication works inside companies. That’s how I became familiar with weblogs ... we started exploring them as an internal communication tool in late 2001.

apme3.jpgFor the unfamiliar, a weblog ... blog for short ... is a type of website with a couple of distinct characteristics ...

They are dynamic and frequently updated

They tend to comprise of brief entries that point to other items on the internet, or to other blogs

Those entries are in reverse-chronological order, with the most recent content at the top of the page

People generally have the ability to comment on individual posts

And finally ... and this is very important ... blogs are written in the first person, and the author’s personality is very much a part of the posting and the site

Additionally, bloggers tend to create communities of interest ... even camaraderie ... among themselves, extending the participation beyond the comments to cross-links and cross-discussions between blogs.

apme4.jpgSo I was playing with blogs, and posting to a blog of my own, in 2002. The Command Post got its start on March 20th 2003 ... the morning after the first decapitation strike in Iraq ... when another blogger, Michele Catalano, and I created the site as a collaborative blog ... a clearinghouse where multiple bloggers could post news about the war. We welcomed all comers as contributors, and quickly enlisted over 120 bloggers from around the world in the effort.

The site quickly became popular ... including in the CNN control room ... and we went from 1,000 visitors a day to 100,000 within about a week.

apme1.jpgWe ultimately expanded our coverage ... adding an Op/Ed page, Global War on Terror Page, Global Recon page, and 2004 Election page along the way ... in each case trying to offer a deep source of global news items on a narrow set of topics ... deep enough and global enough that readers could “triangulate” a story from a variety of sources.

From the beginning, we’ve declared that The Command Post is not a professional news service … it’s just a group of bloggers trying to post the latest professional news that we have seen, heard, or read. In doing so we always cite, and where possible provide a link to, the original source, and we encourage readers to follow those links and see the original sources first-hand.

In fulfilling that mission over the past 18 months, our contributors ... there are now 168 people worldwide with posting privileges ... have posted over 16,000 items on our four news pages, and our readers have posted over 140,000 individual comments about those items.

apme5.jpgWe’ve had nearly five and a half million visitors in all, and on any given weekday we average between 13,000 and 100,000 visitors depending on the news. We were also one of only two blogs credentialed to both the Democratic and Republican national conventions.

All in all, it’s not a bad hobby!

But our success begs the question: Why? Why such interest and demand for citizen journalism?

And that’s where the story ... a story that I think is highly consequential to the newsroom of the future ... really lies. Not in “what,” but “why” ... why so many people would turn to a blatantly non-professional source during a time in which one would think professionally-vetted news items would be of their greatest value.

Is blogging truly a threat to mainstream media?

Yes and no.

I DO think traditional journalism faces a real problem ... one that you have to address if you’re to maintain not just credibility, but readership, in the future. And it’s not about accessibility or credibility or the appeal of blogger journalists ... it’s about the new economy.

The fact is that information technology in general, and the Internet in particular, have unleashed a force of economic and social change of great consequence on nearly all of our established institutions.

In his book Next, author Michael Lewis noted that the Internet commercializes and democratizes everything it touches, and it weakens those who have drawn power from having privileged access ... gatekeepers. And over the past decade or so, it’s made fundamental changes in how we do business.

apme6.jpgThink of it ...

Just five years ago, did anyone here even imagine that they’d be able to find and purchase a diamond ring directly from a merchant in Singapore, after considering equivalent options in Florida and Germany?

Or think about banking ... 10 years ago, if you wanted a bank, you went to the bank down the street. Now you can open an account, make transfers, pay checks ... even get cash ... all without ever setting a foot in a branch.

Housing ... cars ... travel ... the list goes on. And in each case the circumstances are the same ... the ability to compete on price becomes less important ... commercialization ... and the ability to control the information shifts from seller to buyer ... democratization.

In fact, if there is one general rule for the new economy, it’s that information technology has transferred the power of economic exchange from the seller to the consumer ...

... in being able to find what they want, in their ability to negotiate on price, in their ability to demand just what they want, just how they want it.

And so if there’s something in our story that can inform the newsroom of the future, we need to see it as a story of economics and social change, rather than just a story of citizen reporters and open-source journalism.

Now, when I think about Command Post within that context, there are four lessons I see for you as editors and journalists as you wrestle with the future of your craft. I call them the Law of the Flow, the Law of the Fast, the Law of the Few, and the Law of the Many.

apme7.jpgFirst, the Law of the Flow ...

If you’ve ever taken a class in macroeconomics, you might remember learning about “stocks” and “flows.” In economics, a stock is something that is accumulated over time ... furniture in your house is a stock.

A flow is something that occurs over time, and tends to change the level of a stock. Income and savings are examples of flows.

And one of the conversations you have in macroeconomics is about money, and whether it’s a stock or a flow ... and increasingly, as money has become more ubiquitous with credit cards, checks, cash, PayPal ... money is more of a flow than a stock. It’s not something you ever really have as much as it’s something that flows from place to place as a means of accumulating the stocks you DO have.

Here’s the lesson from Command Post: information in general, and news in particular, is now a flow, and not a stock.

apme8.jpgBefore the internet, information was governed by set distribution channels and gatekeepers ... brokers ... who decided who was able to have what. The stock broker had the price. The real estate agent had the prior housing report. The car salesman had your credit report.

And in news, the journalists had the facts, and the editors acted as brokers, making choices about what would be reported and what wouldn’t.

Not the case now. The Internet hates brokers. It KILLS brokers. Now, because of the Internet, everyone with a computer, an email address and a browser is a point of distribution ... the only thing needed for information to “get out” is an interest on the part of one person to supply it, and a demand on the part of another person to have it.

When you have a billion people connected to each other, there is a supply and a demand for everything ... and when you have search engines like Google, they actually have the ability to find each other.

This is why technologists like to say that “information wants to be free.” In a connected world, it’s no longer possible to make discretionary choices about what gets reported and what doesn’t.

The Command Post is simply a clearinghouse for news ... a medium for the flow ... and our contributors enrich that flow with information from a global network of newspapers, radio, TV, direct observation, and emails sent by readers.

So the lesson from the law of the flow: Your ability to choose when and how something is reported, and the timeline over which you can hold information as you make that choice, are more compressed every day. Anyone can spill the beans, and with the web and email, everyone has access to the beans. The important question to ask about a piece of information ... and especially highly relevant information ... is no longer “if,” it’s “when.”

apme9.jpgThe Law of the Fast

In his book The Lexus and the Olive Tree, New York Times writer Thomas Friedman discusses the effects of globalization, and one of his tenets is that in the old economy, the large consumed the small ... and that in the new economy, the fast consumes the slow.

Information technology and the internet continually shorten cycle times ... how long it takes to complete work, evaluate data, plan, share information ... whatever.

The game now is about being nimble ... being able to respond first to changing circumstances and opportunities. And as a result consumers have a constantly increasing set of expectations for responsiveness. Once one provider gets it done in 30 seconds, it’s awfully difficult to keep getting it done in 45.

And this is one place where the Command Post has a powerful message for the newsroom of the future ... that newsroom, whatever else happens, needs to be FAST ... because, remember, with information it’s no longer about if, it’s about when.

The Command Post is very, very fast.

Any one of our 168 contributors can witness, read, hear, or see a news item, and can have that item online for a global audience in less than 30 seconds.

apme10.jpgHow fast are we? When US forces captured Saddam, we had the original AP story online at 5:48 a.m. EST ... before Fox, CNN, CBS, or the rest. Now ... the AP broke the story. But from there, we were able to distribute it very, very quickly. And from that first post, we were able to update the story very quickly as well ... in real time.

When Edwards was selected as the Vice Presidential nominee, our first post was up at 7:43 a.m., citing a red banner on FOXNews.com. Then at 7:54 a.m. I posted, from my hotel room, that NPR had made the announcement official, and sent out a breaking news alert, one which preceded the CNN breaking news alert by almost three hours.

And here’s the kicker ... we weren’t even first. The story had first broken overnight on an aviation enthusiast web site, where one of the authors had noticed the Kerry campaign jet at Pittsburgh International now read “Kerry/Edwards” ... a great example of the law of the flow AND the law of the fast.

So the lesson: if it’s going to satisfy consumers, the newsroom of the future MUST be incredibly fast. And here’s the problem: your editorial structures nearly prohibit you from ever becoming as fast as the bloggers ... every gatekeeper along the way slows the flow.

Your counter might be that you’ll get the facts right ... but I’ll address that in a minute.

apme11.jpgThe Law of the Few

Another book for you to read: The Tipping Point by Malcolm Gladwell, who writes for the New Yorker. It’s a book about the diffusion of information ... how ideas spread through social systems.

One of the things he writes about is how not all people are equal in the social network based on how often they communicate, to whom, and how much influence they have ... and he describes two types of people in particular: connectors and mavens.

Connectors have extremely large communication networks, and what’s important about those networks is that they involve people from many different worlds, not just one. They are uber-networkers.

Mavens are information geeks ... they live on information, love to surface new information, and love to share that information with others. These are the people who are always bringing you new restaurant recommendations, new books to read, new products to use.

Mavens and connectors have always been out there ... the only problem was that their ability to connect and spread the message was primarily contained to those people with whom they lived or worked.

The Internet, and weblogs in particular, have “lit up” the otherwise latent power of mavens and connected them in a very real way. A weblog is nothing more than a megaphone for a maven ... and the Internet serves to make mavens instantly connected to the rest of the world ... and more important ... to other mavens.

There’s a very important lesson here: bloggers should not be underestimated. They are not just average people ... they are people who, long before blogs came along ... had the ability to surface information and present it to others in a persuasive and compelling way. They are opinion leaders, and weblogs have only served to exponentially increase their reach and their power.

There’s a second lesson here: and it’s that weblogs, written by mavens, are also read by mavens. And so there’s an accelerant effect for information flowing through the network. When something comes up in the blogosphere it’s talked about by a few thousand people who drive opinion for large networks of people around them ... which is why the mainstream media ultimately has had to recognize issues raised by bloggers ... they’re things people are talking about.

And there’s a third lesson: It’s that while the network kills brokers, it LOVES editors.

Mavens are editors ... the people around them trust them to cull the information that’s out there and surface what’s worth attending to. I don’t bother to try every new restaurant in town ... I rely on my local food maven to try them for me.

I think that in the newsroom of the future the role of the editor will change ... from someone who works primarily as a gatekeeper of the facts with an interest in quality, to someone who “serves” the reader as a consumer based on an understanding of what readers will consider relevant ...

... and on an understanding that readers will judge the veracity of the content based on comparisons to a much larger and transparent flow of information and ideas.

apme.jpgThe Final Law: The Law of the Many

One of the critiques about weblogs is that there is no editorial process ... in terms of judging the quality of the facts or what readers would consider relevant. This critique was famously leveled during Dan Rather’s recent troubles by Jonathan Klein, former EVP of CBS News, who stated:

"You couldn't have a starker contrast between the multiple layers of check and balances [at '60 Minutes'] and a guy sitting in his living room in his pajamas writing."

This comment perfectly illustrates a fundamentally wrong premise held by many in mainstream media ... the fact is that in the long run weblogs will have a better system of checks and balances than will any media outlet, and it’s because of the law of the many.

apme12.jpg Because information is increasingly transparent, and because many blog readers are mavens passionate about the content, any given blog post doesn’t have just one fact-checker ... it has thousands ... or in our case, tens of thousands.

Rathergate is a perfect example of this. To recount the history, shortly after 60 minutes ran its story about the Guard memos, a reader of the Free Republic weblog posted a comment doubting their authenticity. Other mavens then started to post about that question on their blogs, and some of the more active bloggers started contacting typographers, others were recreating the memos using Microsoft Word ... and all the time they were linking to each other, developing information in real time ... remember the law of the fast.

Before long, one blogger even traced the fax number on the memos to the Texas Kinko’s from whence it came ... and learned from the manager that Bill Burkett ... the ultimate source ... had an account.

The Rather story illustrates all of these laws ... the information flowed and CBS couldn’t control it ... it happened very quickly, faster than CBS could keep up ... and connected mavens drove the process as it developed, and ultimately into the mainstream.

But most of all, it illustrates the Law of the Many ... that when a marketplace of tens of thousands of people considers a piece of information, the truth inevitably will surface with greater speed and efficiency than when only a few people consider that information ... just as surely as an internet-driven a global market for diamond rings or interest rates drives price down and quality up.

And it works both ways ... when a blogger posts something dubious, those same tens of thousands of readers and mavens quickly debunk and dismiss that information as not factual, and it goes nowhere.

And that’s one of the things people value about Command Post ... it allows them a forum to not just receive media, but to participate in it in a real and tangible way ... not by way of a letter to the editor that likely won’t get published ... but by way of transparent commentary that will be immediately seen by everyone else who traffics the site.

And that’s the best editorial and quality process we could ever have.

The lesson: the newsroom of the future is going to have to reconcile itself to the Law of the Many ... there will be thousands of people who will not only scrutinize your reporting, but they will do so via a network that can tangibly drive public awareness and opinion.

It’s like the old joke where the small-town publisher said, "People in our town don't subscribe to the newspaper to read the news, they subscribe to see if we got it right."

Today, the entire world is your small town ... and we’re all reading to see if you got it right.

My advice? Embrace reader participation ... like the laws of the flow, fast, and few, the law of the many is inevitable, and you’re better off engaging bloggers and readers as part of the process ... it means more openness, and more tolerance for feedback and criticism ... but when it comes to the mob, I’d rather have them working with me than against me.

apme1.jpgIn conclusion ...

... as you consider the newsroom of the future do so within the context of the economic and social reality we face.

Journalism and news, like everything else in the marketplace ... is becoming increasingly commoditized and democratized.

You need to start thinking of your readers not as readers, but as consumers who engage with you in an economic exchange of value, and who do so in a world where the value equation has changed.

And that’s the key question: How will you add value in the newsroom of the future?

The value you provided used to reside in your control over distribution ... now distribution is ubiquitous ...

It also used to reside the ability of your reporters to bear witness and do so in a timely fashion ... and while you still have access to some forums, like the Whitehouse press room ... that the layperson does not, the fact is that people at the Whitehouse ... they blog too. Indeed, now everyone with an internet connection is a reporter, and they can all report in real time.

So where is the value for the newsroom of the future?

It might be in doing little to no national or international coverage ... coverage that’s highly commoditized and democratized ... and instead offering a deep, detailed level of local coverage that’s unrivaled and that readers value highly.

Or it might be that the writing in the newspaper of the future looks more like news magazine writing ... a level of detail and analysis that the wire services don’t provide.

Or it might be that ... like stock brokers ... you become more of a consultant, and less of an information broker ... offering not just news to your readers but expertise and counsel in how to deal with that news.

Regardless, you’re absolutely going to have to find a new way to add new value. And while I’m not a technologist ... nor a journalist, although I play one on TV ... I think the Command Post is a signpost along the way. People read our site because for them, it adds unique value ...

... it respects the law of the flow, acting as a clearinghouse for global sources of information that allows readers to “triangulate” a story and resolve the “truth” for themselves ...

... it respects the law of the fast, providing information in real time, both through our contributors and those who comment ...

... it respects the law of the few, engaging mavens as contributors and feeding the desire of maven readers with well-selected and relevant content ...

... and it respects the law of the many, both in our large network of contributors, and by allowing our readers to not just read the stories, but to participate in them, discuss them, fact-check them, and inform them.

The balance of power has changed ... the consumer is now the one in charge. He’s increasingly demanding unique and increased value, and however he likes it ... cars, banks, or news ... thanks to information technology, is how he expects to get it.

And it’s an expectation he increasingly has the power to meet. If papers like the Herald-Journal are to remain relevant, it’s an expectation their newsroom of the future will have to satisfy ... or they’ll risk losing that consumer forever.



Posted by Alan at October 17, 2004 10:43 AM | TrackBack
Comments

How did the audience respond. Did they give you any feedback per what you had said. I think you are right on.

Posted by: AllenS [TypeKey Profile Page] at October 17, 2004 12:12 PM

Good advice on hyperlocal.

When I see locals swarm national events or distant disasters that have nothing to contribute to their local audience beyond "we were there" and "here's locals who were there" I know they're just cutting their throats in the end. Blogs let the locals speak for themselves and share experiences unfiltered and in a conversation between comments (ie. take requests), which no 2:30-spot squeezed between fancy graphics intros can manage.

Posted by: Laurence Simon [TypeKey Profile Page] at October 17, 2004 12:36 PM

My impression of the main news media is that they still do not truly understand that we have entered the Information Age and left the Industrial Age. Many of them still have their mindset based on events prior to 1989 (the fall of the Berlin Wall and demise of the U.S.S.R.). The news media (TV and print) are going to under go significant changes and they denigrate those who are leading the way at their own expense and ignorance.

Posted by: Sapper6 [TypeKey Profile Page] at October 17, 2004 12:40 PM

Wow Alan, that was terrific! Congratulations on being invited, you are actually MSM, no? I too wonder, how was the reception?

I'm a 'maven!' (lord knows, I've been called worse!)

Posted by: kdoh_2000 [TypeKey Profile Page] at October 17, 2004 12:42 PM

I think the speech was nothing short of brilliant. I bet most of them ignored you.

Posted by: Charlie (Colorado) [TypeKey Profile Page] at October 17, 2004 12:42 PM

Excellent analysis. A shot across the bow. Perhaps the MSM will start to understand that the "Law of the Blog" rules in this new century. I wonder how long it will take for the gatekeeper society to get the message. As Dan Rather should surely understand (unless he is a total blockhead) biased and untruthful journalism will be shredded in plain view of the world in a matter of minutes (not hours, days or weeks.)

Posted by: Nomorelies [TypeKey Profile Page] at October 17, 2004 01:21 PM

What a great summary of a fast moving target.

What blogging does is compress the news cycle from 24 hours (at best) to ten minutes. I am constantly amazed to read stories from MSM which somehow seem familiar only to realize I had read the same content three days before on a blog.

Part of the success of blogging lies in its ability to swarm a story or an issue; but another huge part is that bloggers have practiced using the resources of the 'net, a lot.

In the Canadian blogosphere we have just gone through a little storm of threatened litigation. You can read about it here. A chap who is a former Prime Ministerial assistant and practicing lawyer was stared down by the pyjama clad simply because we had very much better access to information, legal resources, his prior track record of threatening litigation and, for that matter, the jacket copy from his various books.

The matter arose and was settled in a little over 48 hours.

Posted by: Jay currie [TypeKey Profile Page] at October 17, 2004 01:35 PM

Very well put. I hope it does some good.

How did they respond to the slide with Saddam leering at Edwards?

Posted by: Veeshir [TypeKey Profile Page] at October 17, 2004 02:24 PM

Just wanted to elaborate on the comment made above about the recent controversy in the Canadian blogosphere.

The chap who was making the legal threats is a prominent commentator and pundit in the mainstream TV and print media, in addition to his other roles. His career in the mainstream media was already well established before he entered the blogosphere.

The results of this controversy serve as a warning to mainstream media and their relationship to the blogosphere. If they are thinking they can annex or take-over the blogosphere, or even try to brow-beat it into operating according to their principles, they are gravely mistaken. In fact, if they try to do so, they may suffer irreparable harm to their public careers, which appears to have happened in this case.

Posted by: Simon One [TypeKey Profile Page] at October 17, 2004 04:34 PM

I'm not sure the MSM will be able to make the adjustment. The basis for their business model - nay their very existence - is competition. Who can scoop whom? Who is the first to enlighten the masses. Who can bend the will of lesser beings to their own ideas. Above all else, who can deliver the most eyeballs to their advertisers.

The fundamental property of the internet is cooperation. That does not square well with any of the above.

Posted by: old_timer [TypeKey Profile Page] at October 17, 2004 05:25 PM

That was terrific!

Posted by: CERDIP [TypeKey Profile Page] at October 17, 2004 06:53 PM

First of all - an fabulous talk, and I hope it stimulated some braincells a AP. Sapper6 in a comment above mentions the period between the fall of the Berlin wall and the fall of the Soviet Union. Yet that very time period may have been the birth of the information age as we talk about it now. PBS, of all people, began to offer Vremya (Time) the prime Soviet daily newscast available throughout the USSR with instantanious translation into English. I remember Gorbechov going to the Baltic countries and begging them on bended knee not to leave the Soviet Union. In a symbolic but yet a very real way this was a "tvlog" - we were watching offical Soviet TV trying to report the positive side of what anyone could see was the coming end of the USSR. As a postscript, my wife is Ukrainian from eastern Ukraine where Russian is the primary language. We are able to pick up 4 Russian language TV stations via satellite and one of them is Moscow Kanal 1 - and their prime news show is Vremya - little changed from the late 80s and early 90s - even the theme is the same.

Posted by: Zerk [TypeKey Profile Page] at October 17, 2004 07:10 PM

I've got some related thoughts here. I think a good deal of the disconnect is a failure of the media to consider themselves a part of the story. The profusion of voices will force them to change this, but it need not have waited until the internet.

Posted by: Brian O'Connell [TypeKey Profile Page] at October 17, 2004 08:31 PM

Brilliant thoughts. Well done.

About ten years ago, I read comments by a senior editor of a major newspaper and he was saying, in public!, that it was important that people like me get their news from a paper like his because, otherwise, we would all read what we wanted to read and not the topics that he wanted us to read.

The guy was totally serious--like, everyone knows that ordinary idiots like me cannot be trusted to choose the "correct" topics to read. We need to be "handled" like the ignorant children we are.

From that day forward, I have never subscribed to a major newspaper, or magazine. I choose my news and the blogoshpere is my dream come true.

Screw the MSM to hell. They are evil.

Posted by: young jedi [TypeKey Profile Page] at October 17, 2004 09:18 PM

There's one big clue about who is and who is not following the MSM. Watch the commercials attached to the evening news. If their chief sponsor is Depends, what's that say? Young viewers deserted Dan Rather, et al, a long time ago. I'm betting newspapers and newsmagazines have a similarly skewed demographic as well. Does anyone know what it might be?

No, I'm not into Depends yet, but I am entitled to the senior's discount at K-Mart and the drool plate special at Denny's.

Posted by: old_timer [TypeKey Profile Page] at October 18, 2004 08:03 AM

Very well done, Alan. I have addressed that group myself, and they do need these insights. You gave them quite a bit to think about. I found your points about flow very useful.

But I'm a little surprised you didn't mention the newspaper industry's insane linking and registration policies, another area where blogs have a distinct advantage.

Posted by: Jay Rosen [TypeKey Profile Page] at October 18, 2004 10:09 AM

Interesting juxtaposition/coincidence: After reading this article, I started perusing the election 2004 page... and was attracted by the "Bag News" advertisement about the NY Times giving Kerry poor photo opportunity.

I wanted to comment on it, badly. Here at the command post -- because you guys are my social network.

I've wanted to do this before for advertisements the Post has had.

I think it's an elegant demonstration of the psychological principles that drive blogging, and neatly demonstrates Alan's point about mavens/connectors/whatever.

Any chance we can get "Comment on this advertisement" pages? Or is that too bizarre?

Posted by: TBox [TypeKey Profile Page] at October 18, 2004 03:43 PM

Excellent analysis! I find it most interesting that swarming on the global info grid results in truth. That greater participation so effectively resolves dissenting opinions and seemingly irreconcilable facts. Who would have guessed it?

Old media has long thrived on swarming, but with different results. And for different reasons. Instead of truth, old media swarming produced emotional distortions. Although not at the core of any big media business plan, the ability to produce emotional distortions is very profitable. So much so that the old media became brokers of emotion instead of brokers of facts that lead to truth. So much so that the old media rates itself near entirely on the buzz a story generates. They even go so far as to insist that story itself is more important than the facts. That even if the facts are false, phony, and clearly contrived to further deceitful purposes, the buzz must be served. Gotcha journalism, tabloid screaming, shock jock radio, and the Madonna rush to cross the edge of civility in all forms of broadcast content have one interesting characteristic. They create and feed emotional buzz. Civility and truth be damned.

Hang with any media klatch and you'll be stunned at how obsessed they are with the carrier frequency of any tidbit, story, or clip. All they care about is how many news wires, networks, broadcasts, or news services pick up the bit and replay it. Instead of an obsession with facts and the clear capture of events, we get noise. The higher the frequency of replay, the louder the noise, the more important the buzz. And whatever you do in the old media, make certain that you're not a buzz killer. Facts can kill the buzz. So the seriousness of the allegations quickly becomes more important than the facts which might lead to the truth. The means of using forged documents to bring down a war time president is secondary to the ends.

High frequency leads to feverish emotions. Old media uses the emotionally induced argument of public concern to justify their obsession with feeding the buzz even as the facts start to eat away at the charade.

At the end of the day the old media can best be described as being caught in an echo chamber of their own making. An echo chamber that used to be very profitable and powerful. Media moguls, flame throwing reporters, and influential editors were all part of the king maker machinery. Big networks had inordinate influence over small market participants. And they used this influence to further their power even more. The money and the power. The power and the money. Intoxicating beyond belief. OJ, Martha, Princess Di, and Watergate. What a legacy. Mother Theresa died a few days after the tragic accident that killed Princess Di. And the story of a Saint that lived her life in loving service to the tragic dregs in mankind's wake is lost in the winds of a story that could be pumped and buzzed to an unprecedented emotional frenzy of romance, glamor, wealth, intrigue, gossip, deceit, murder, and misfortune. I for one do not mourn for a moment the end of forced immersion in all OJ all the time media frenzy.

The global platform of universal access and exchange, the Internet, is the one distribution / participation network these old media clowns can't control. They don't get to turn up the noise or throttle down the buzz. The Internet is bigger than the biggest old media conglomerate. Where shouting louder and longer used to build emotional frenzy that would immediately translate into money and power, old media voices seeking the buzz are now resolved against global voices that seek the truth. The discussion has been joined. I agree with Alan, old media information brokers have been disintermediated. We peasants with pitchforks, demanding to have our say, are having our way. And that's a good thing.

ge

Posted by: ~ge~ [TypeKey Profile Page] at October 18, 2004 04:35 PM

Jay,

That's a good point about the registration and link policies of MSM websites as it makes evident the difference between MSM and blogosphere. Newspaper and network websites are all about drawing readers in, to view their content (and advertising) not about truly disseminating information. In comparison, the blogosphere (despite our obsession with page views and the coveted Instalanche) really isn't interested in getting readers in so much as getting the story out. But this raises interesting questions about the economics and sustainability. What will the effect of RSS feeds and aggregators be on the still small but growing trends of Blogads, and will that promising revenue stream dry up as technology defeats it before it can mature?

Posted by: JAM [TypeKey Profile Page] at October 18, 2004 05:03 PM

Great speech. How does your analysis accommodate the deeply researched article, sometimes occupying an investigative reporter for weeks or months, in the context of "fast", etc.

Do you draw a distinction in the MSM between print and electronic journalism?

Posted by: Old Alan [TypeKey Profile Page] at October 18, 2004 05:45 PM

My question isn't what is the impact of blogs now and in the future, but instead, what new development will make bloggers obsolete. Where do we as bloggers need to go to keep ourselves at the forefront, rather than eventually becoming just another cog in the MSM that fades out before the light of a new medium?

Posted by: Gullyborg [TypeKey Profile Page] at October 18, 2004 07:32 PM

Another update on the Canadian blogosphere controversy described above (if anyone's interested).

The MSM pundit who was threatening litigation against blogosphere members has now suffered permanent career damage. What started as an effort on the part of blogosphere members to defend each other, continued into a group dissection of the pundits past record on the blogosphere. This turned up evidence that he was trying to spin a smear campaign in the blogosphere to undermine a judicial tribunal he will soon appear in front of. As the man is an accredited lawyer, this is very, very bad.

Moral of the story. If you're MSM, don't piss off the blogosphere, bad things will happen to you. You can read about it here

Posted by: Simon One [TypeKey Profile Page] at October 19, 2004 12:21 AM

Old Alan: "Great speech. How does your analysis accommodate the deeply researched article, sometimes occupying an investigative reporter for weeks or months, in the context of “fast”, etc.

Do you draw a distinction in the MSM between print and electronic journalism?"

I know from my own experience that the rise of blogs as netcentric distribution points of examined thought, personal opinion, and news fact-checking has only made me more likely to pay for print media of high quality.

I pay for high speed internet and cable television only because I crave information. I recently paid for a print subscription to Commentary because I want more of that in depth slow coverage to compliment the high speed news cycle that sustains me. I think the elimination of the buzz pushers and the old gatekeepers creates a strong market for serious quality journalism. I buy more books because I am exposed to much more of life than I would have been with the old gatekeeper systems. I buy more independent music because p2p has given me more to like which I would never have experienced. I will continue to buy print journalism as long as it deserves it, and the junk which Rather is so fond of defending can wither for all I care.

The rise of blogs and free culture will increase profit for those best able to sort information and present it in a way that makes us want to reward them, rather than fighting to keep us captive. Commentary won't be the last publication to benefit from me because of that.

Posted by: Yasha [TypeKey Profile Page] at October 19, 2004 02:26 AM

Jay ... good point; one I neglected to make. Those policies are yet another inhibitor to fast in the face of the flow.

Old Alan: I think those pieces may be the "sweet spot" for the industry going forward (along with deep local coverage).

Yasha, I think, raises the important point, one I'll discuss more in my reflections post (coming up ... maybe tonight): but I think newspapers have it entirely wrong in thinking the game is about advertising revenues.

I think it's about SUBSCRIPTION revenues. If they were to REALLY differentiate and add value in a new economy model, they should be thinking not of subscription as something to pay production costs that ads don't cover, they should be thinking of it as ADMISSION (ala the WSJ and HBO).

I said to more than one Managing Editor in Louisville: "If you want to figure out how to add more value, charge $3 a paper ... what would you have to do for people to be willing to pay that kind of charge ... not as a subscription, but as ADMISSION to your content and online experience?"

Most didn't get that, but I think it's the central issue. The WSJ (and TOTAL FARK) is the wave of the future: specific content with enough value-add that people are willing to pay for it.

A novel concept for MSM: Make $$ by charging for what something is worth, rather than by promising visibility of third-party messages ...

Posted by: Alan [TypeKey Profile Page] at October 19, 2004 10:13 AM

Alan:
I suggested that we invite you to the APME conference based solely on the uniqueness of your site. I had no idea you were a management communications consultant/expert. Your speech was brilliant. I knew, intuitively, why blogs are good and why we MSM types should embrace them (such as I do here and also here), but I didn't fully understand the theory behind that. Now I do.

Thank you so much for coming and for the insights. And thanks for posting this speech. It enables me to send it to everyone who wasn't there who needs to hear this message, and to reinforce the message to those who were there.

I sent this link to the folks at Poynter.org, the journalism think-tank website, and they mentioned it here.

Thanks again.

Posted by: Ken Sands [TypeKey Profile Page] at October 19, 2004 11:44 AM

Gullyborg, I think the biggest threat to blogs is that we depend so much on the same media that we are a threat to. We need to further develope the skills and contacts that will allow us to actually be the SOURCE of the news and events we publish. We need to get into the Whitehouse Press Pool and other places that are still the realm of the MSM.

While doing so, we need to avoid the same traps that the MSM likes to fall into (selling our souls and skills to advertisors, registration required to even read a posting, etc). We also need to avoid (at least some of us) the temptation to "mainstream" our offering. I really don't want or care about Brittony's latest breakdown marriage, or Jacksons love tryst. We need to stay a relevent and accurate source of news.

I think the MSM will probably become more and more irelevent to the consumer, while providing thier skills to gathering and distributing newsfeeds. Unfortunatley, I think they will still not get it. The news that they offer will be fairly high quality, but still slow and expensive to boot.


Posted by: Steve P [TypeKey Profile Page] at October 19, 2004 03:26 PM

Excellent speech. It's funny because in '94/'95 I worked w/Reuters and was explaining to the board of directors that the long term consequences of the Net would materially impact the news organization. That even w/all of their infrastructure in place and their sophisticated editorial systems and worldwide network, the Net would soon change all of this and enable centralized clearing site for people to report on events in real-time. At the time, I didn't think it would take 10 yrs for this to happen ;-) The Law of the Fast however, indicates that it's only a matter of time before the news feed providers start getting challenged in similar ways as the newspapers.

Posted by: P-Air [TypeKey Profile Page] at October 19, 2004 09:32 PM

Fascinating speech, providing some solid terminology for many evolving issues.

One thing that I didn't see you mention and that I'd love to get your take on is the issue of perception, or accepted-truth.

Yes, the entire Web ends up acting as editors and fact checkers, but there is still a period of time in which "facts" can be posted, read and taken as truth that are completely wrong. If that spreads enough, the fact-checks don't always undo all of the damage that occurs for any number of reasons (from people choosing to stick with the version they prefer in the face of contradicting information to people who read the first post and simply haven't returned to get the updated information).

I guess part of the disconnect that I'm worried about is the readers, particularly those that aren't yet hooked into the new, faster cycle. The majority of people in the U.S., much less the rest of the world, are not truly on the Internet, and while those who frequent or have blogs may understand this update-cycle nature of information, those people don't. Heck, they get confused at the idea that the AP will update a story as the story evolves.

Again, I'm glad the APME invited you, becaue traditional journalists need to be thinking about what you're talking about, if they're not already.

Posted by: eli [TypeKey Profile Page] at October 19, 2004 11:21 PM

Yo, Alan, you know I loved the speech...I hope you could tell by my reaction. But...um...I thought we were getting insight into the event as well...would love to know more about their reactions.

From Ken's comments though, we can see it was well received. Smarty pants. ;-)

Posted by: Carolynne [TypeKey Profile Page] at October 20, 2004 04:53 PM

..the future looks marvelous..but it takes a special mind to grasp its change and adapt..if not you play catch up or get left behind..might not be Bill Gates..but I can see a bright future.. cutting edge is where the blodsphere is right now..but tomorrow ..your imagination is the only limitation..one mans ceiling is one mans floor..outstanding work..

Posted by: Rob_NC [TypeKey Profile Page] at October 22, 2004 09:22 AM

While I agree with just about everything in the speech (and for those who are amazed at the Law of Many, read The Wisdom of Crowds), I wonder if we can measure the impact of this sea-change on how informed our electorate is.

Currently, the fact is that viewers of Fox News (and Republicans in general, it turns out) know less about the world than consumers of other media choices. (misleader.org.)
U.S. citizens in general score low (although not as low as they did two or three years ago) on knowledge of world geography, and other basic topics.

This correlates roughly with the decline in readership of daily newspapers in the U.S. and the rise of TV, cable TV, and the Internet.

Will the rise of the self-correcting blogosphere and its power to influence the rest of the media result in a measurable increase in the accuracy of beliefs held by the electorate?

Posted by: Michael O [TypeKey Profile Page] at October 22, 2004 07:08 PM

Good speech -- informative, concise and original.

A major concern (riffing off the previous comments of "eli" and "Michael O") is a lack of blogger self-awareness. Most people don't write or read blogs for many reasons, i.e., they do not have the technology, the time, or the taste for the diary/bulletin board format. The self-selection of people who like this media probably selects other characteristics as well, as it does in any group be they music fans, hobbyists, or political parties. These characteristics will slant what is reported. Bloggers are not necessarily leftist or rightist, but they will be like other bloggers. Of course, it is hard to look at oneself objectively...it will be a good field of study for some graduate student!

Posted by: rbbro [TypeKey Profile Page] at November 1, 2004 01:59 PM

Michael O, I googled "misleader.org" and found that it is a MoveOn.org front. As such, they are less interested in facts than in providing ammo for Bush-bashing.

So I can't buy into your argument that "the fact is that viewers of Fox News (and Republicans in general, it turns out) know less about the world than consumers of other media choices."

Any other thoughts?

Posted by: Esky [TypeKey Profile Page] at November 6, 2004 11:05 PM

I disagree also about the lack of technology or intelligence of the republicans. All of my republican friends, myself included are VERY computer savvy. I distrust the MSM because its very premise is decietful and corrupt. Big business owns big media = Stories with bug business spin attached .... ALL the while your mentally held hostage to their commercially advertised machine. I am SICK of being "marketed to"

Posted by: skyshark [TypeKey Profile Page] at November 7, 2004 09:51 AM